{"id":1807,"date":"2019-08-13T18:33:27","date_gmt":"2019-08-13T18:33:27","guid":{"rendered":"https:\/\/historiccottages.com\/?page_id=1807"},"modified":"2020-09-01T23:08:55","modified_gmt":"2020-09-01T23:08:55","slug":"policies","status":"publish","type":"page","link":"https:\/\/historiccottages.com\/policies\/","title":{"rendered":"Policies and Helpful Information"},"content":{"rendered":"\n
Check In 4 PM \u2013 No Exceptions please. We are unable to accept early arrivals.<\/p>\n\n\n\n
Check Out 11 AM. For the courtesy of our cleaning staff and the next guests arriving, please be prompt. $50 charge per hour for delayed checkouts.<\/p>\n\n\n\n
We currently have a 2-night stay requirement, 3-night stay on most holidays and festivals and 4-night stay on Thanksgiving weekend. Booking as a group or booking more than one cottage the minimum night requirement is one night more than the above minimums.<\/p>\n\n\n\n
Reservations are guaranteed with a valid credit card and 50% of your reservation before taxes. $30 of your deposit is a non-refundable booking fee. The balance of your stay will be run on the credit card we have on file the day of your arrival.<\/p>\n\n\n\n
Payment accepted (besides cash): MasterCard, VISA, Discover. We do not accept checks. We do not accept American Express. <\/p>\n\n\n\n
Rates are based on two person\/ one bed occupancy and do not include tax. Tax is 9% at the resort and 14.375% at the Cricket Cottage downtown.<\/p>\n\n\n\n
We are delighted to welcome well-behaved children and infants at Lake Lucerne Resort and Ranch. We have three cottages that are Couples Only\u2013 Sassafras, Valerian and Cabin 2. These three are not suitable for children\/infants. <\/p>\n\n\n\n
We are a small, privately-owned business and cancellations impact us significantly. A last-minute cancellation gives us little chance of filling your cottage\/cabin. We have turned away other bookings to honor your reservation. Large hotels over-book to cover these cancellations. We do not. Therefore, we uphold a strict Cancellation Poicy. <\/p>\n\n\n\n
Reservations must be cancelled 14 days prior to the arrival date for a refund. If cancellation is made less than 14 days before your reservation date, you are responsible for the full amount of your stay unless your cottage\/cabin can be re-rented for the entire reservation. <\/p>\n\n\n\n
If cancellation is made 14 days or more before your reservation date you will be refunded in full, less a $30.00 processing fee.<\/p>\n\n\n\n
You are welcome to make changes to your reservation 14 days or more prior to your reservation date. After 14 days, you are subject to all of our cancellation policies. Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The Minimum stay requirement will still apply. If you make a reservation less than 14 days prior to arrival, that reservation is subject to our Cancellation Policy. <\/p>\n\n\n\n
Major Holidays, including Valentine\u2019s weekend, and some major festivals, are not cancellable at any time after the reservation is made. You will be charged in full for canceling these holidays and festivals: <\/p>\n\n\n\n
If you leave before the date scheduled for departure or if you do not show up for your reservation, you will be charged for the full amount of your reservation. No Refunds. Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply. <\/p>\n\n\n\n
You may cancel due to dangerous driving weather the day before or the day you are due to arrive. We do not accept weather as a cancellation excuse anytime prior. We do check current weather conditions. If you must cancel your reservation due to weather conditions, you have the choice of re-booking at that time or taking your deposit as a gift certificate, good for up to 3 months from the date issued. The Gift Certificate then becomes non-refundable and non-transferable.<\/p>\n\n\n\n
Lake Lucerne Resort and Ranch Gift Certificates are valid for one year from the date of issue. Gift Certificates must be mentioned when you make your reservation. All booking restrictions and cancellation policies apply. No full or partial refunds for unused portion. Once a reservation is made with a Gift Certificate, it may not be rescheduled or changed. <\/p>\n\n\n\n
Your reservation is not a renter\u2019s agreement \u00ad\u2013 you may be asked to leave the property or be removed from the property due to any behavior we deem unacceptable without a refund. <\/p>\n\n\n\n
We request all unregistered guests\/visitors be respectful of registered guests and the property. Please no more than two additional cars at any time. Please notify the Resort Manager about anyone visiting your cottage. Guests must leave the property by 9PM. <\/p>\n\n\n\n
A $150 fee will be charged to the registered guest of any cottage that smells of smoke or incense. Strictly enforced. Candles and incense are not allowed inside any of our properties. <\/p>\n\n\n\n
A replacement fee will be charged for any items missing from a cottage on the date of checkout, including fixtures, towels, bedding and decorative items.<\/p>\n\n\n\n
By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilling causing water damage will be charged to the card of the registered guest responsible for that cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is non-negotiable. Extra fees will be charged for the following:<\/p>\n\n\n\n
All weddings\/vow renewals at Lake Lucerne Resort and Ranch must be scheduled thru our wedding coordinator. We focus on small, intimate Wedding ceremonies on the Floating Gazebo on Lake Lucerne. Lake Lucerne is private property.<\/p>\n\n\n\n
Reservations for a wedding on the floating gazebo must be scheduled in advance thru our Wedding Coordinator, Zoie Kaye 479-253-8035. <\/p>\n\n\n\n
Our standard cancellation policy of 14 days applies for the cabin\/cottage reservation. Wedding fee, cake, photographer, and flowers for the wedding must be paid for 14 days in advance of the wedding and are non-refundable\/non-transferable. <\/p>\n\n\n\n
Wedding guests are to arrive at The Hub no earlier than 30 minutes before the wedding, Lake Lucerne staff will take them to the Wedding Gazebo at the appropriate time. We ask that guests not go the bride and groom’s cabin\/cottage prior to the wedding. Helpers should arrive at the cabin\/cottage in a timely fashion to assist the bridal couple in getting to their wedding on time. It is important the wedding take place on time.<\/p>\n\n\n\n
Immediately following the wedding, you may gather for social time at The Hub. We do not allow receptions, dinner parties or general parties in our Cabins\/Cottages on Lake Lucerne property. We are more than happy to provide a list of appropriate places here in Eureka Springs.<\/p>\n\n\n\n